We're here to help我們隨時提供協助

Support Center技術支援中心

Get help with PlacesImporter. We respond in English and Traditional Chinese.

PlacesImporter 支援服務,提供繁體中文與英文雙語回覆。

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Email SupportEmail 支援

Send us your question anytime. We typically respond within 1–2 business days.

隨時寄信提問,通常在 1–2 個工作天內回覆。

mydymailbox@gmail.com →
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Documentation使用說明

Step-by-step guides for installation, API setup, and all features.

詳細的安裝、API 設定與所有功能使用指南。

Read the docs →查看文件 →
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Agency & Partnership企業合作洽談

Interested in Agency M&A, white-label, or deep integration? Let's talk.

有意洽談買斷、白牌授權或深度整合,歡迎聯繫。

Contact for partnership →聯繫洽談 →

Common Issues常見問題排解

My SerpApi key shows "Invalid" even though it looks correctSerpApi 金鑰顯示無效,但我確定輸入正確
Make sure there are no extra spaces before or after the key. You can verify the key is active by logging into serpapi.com and checking your account dashboard.
請確認金鑰前後沒有多餘的空白字元。可以登入 serpapi.com 後台確認金鑰狀態是否為啟用中。
The map is not showing for imported listings匯入的店家地圖沒有顯示
This is usually caused by a missing or invalid Google Maps API key in your ListingPro settings. Go to ListingPro → Settings → Map and verify your Google Maps API key is entered and has the Maps JavaScript API enabled.
通常是 ListingPro 設定中的 Google Maps API 金鑰遺失或失效。請前往 ListingPro → 設定 → 地圖,確認金鑰已填入且已啟用 Maps JavaScript API。
Gemini AI features are not workingGemini AI 功能沒有作用
AI features require Pro and a Gemini API key. After you paste the key in the API & Settings tab, the Gemini Model box should show a green "Auto-detected" model — if it shows an error, the key is invalid or has no available model; click "Re-detect" after fixing it. Also check that you haven't unticked "AI Smart Reviews" in the import filters. If a model is temporarily overloaded, the plugin retries and falls back to another model automatically.
AI 功能需要 Pro 版與 Gemini API 金鑰。在 API & Settings 分頁貼上金鑰後,Gemini Model 區塊應顯示綠色的「已自動偵測」模型;若顯示錯誤,代表金鑰無效或沒有可用模型,修正後點擊「重新偵測」。另外請確認匯入篩選中沒有取消勾選「AI 智慧翻譯評論」。若模型暫時過載,外掛會自動重試並改用其他模型。
Business photos are not being imported店家照片沒有被匯入
The cover photo is always imported; the full gallery (Pro) is controlled by the "Full Photo Gallery" button above the search box on the Smart Fetch Engine tab. For auto-sync, photos are only refreshed if "Cover & Gallery Photos" is ticked under "Update during sync" (off by default). Also verify your server has enough disk space and the WordPress uploads directory is writable.
封面照片一律會匯入;完整相簿(Pro)由 Smart Fetch Engine 分頁搜尋框上方的「完整多張相簿匯入」按鈕控制。自動同步時,只有在「同步時更新」勾選「封面與相簿照片」才會更新照片(預設關閉)。另請確認伺服器磁碟空間充足,且 WordPress 上傳目錄具備寫入權限。
Import seems to hang or time out匯入過程似乎卡住或逾時
The plugin adds a 0.5s delay between each business to avoid rate limiting. For large batches, this is expected. If it completely stops, check your server's PHP max_execution_time setting — it should be at least 120 seconds. Background auto-sync already processes businesses in small chunks of 5 to stay within these limits.
外掛在每筆店家之間加入 0.5 秒間隔以避免 API 限流,大量匯入時屬正常現象。若完全停止,請確認伺服器的 PHP max_execution_time 設定不低於 120 秒。背景自動同步已改為每 5 間一段分批處理,以避免超過這項限制。
Many listings show "waiting in queue" in the Next Sync column「下次同步」欄位有很多店家顯示排隊中
Auto-sync updates only as many businesses per day as you set under "Businesses per day", starting with the oldest. If you have more listings than that can cover within your sync cycle, some will wait. Raise the daily amount (Settings shows a recommendation), choose a longer cycle, or click "Sync now" on listings you need updated right away. WP-Cron also needs site visits to run, so a site with no traffic may sync late.
自動同步每天只會更新「每天同步」設定的間數,從最久沒更新的開始。若店家數多到一個週期內輪不完,就會有店家排隊。可以調高每天同步數量(設定頁會顯示建議值)、改用較長的週期,或對急需更新的店家點擊「立即同步」。另外 WP-Cron 需要網站有人造訪才會執行,沒有流量的網站可能會延後同步。
Auto-sync changed something I edited by hand自動同步改掉了我手動修改的內容
Since v2.4.0 you choose what auto-sync updates. In API & Settings, untick any item under "Update during sync" that you maintain yourself — unticked items keep their current values. By default only ratings, reviews and opening hours are refreshed.
從 v2.4.0 起,自動同步要更新什麼由你決定。請到 API & Settings 的「同步時更新」取消勾選你自己維護的項目,未勾選的項目會保留原本內容。預設只更新評分、評論與營業時間。

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We'll reply within 1–2 business days. Or email us directly at mydymailbox@gmail.com我們將在 1–2 個工作天內回覆,也可直接寄信至 mydymailbox@gmail.com